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Q1: How do I start a custom order?
Choose your preferred view, enter your customization details, select a finish, and upload your vehicle photos. Then proceed to checkout.
Q2: I don’t know much about cars. Can I still order?
Absolutely. Just provide your vehicle photos and any model information you know, and we’ll take care of the rest.
Q3: What photos do I need to provide? Do they need to be professionally taken?
No professional photos are needed. Simply provide clear photos of the front, side, rear, and wheels based on the view you select.
If your car is stock, you can also send us online reference photos of the same model with the same factory-stock appearance.
Q4: I’ve already sold the car. Can you still create the artwork from old photos?
Yes. As long as the photos clearly show the vehicle and its main details, we can usually work with them.
If you’re unsure whether your photos will work, contact us on WhatsApp and we’ll review them for you first.
Q5: Can you recreate modifications, wheels, decals, license plates, and other custom details?
Yes. We’ll use your photos to recreate as many of your vehicle’s unique details as possible.
If your car is modified, please send additional close-up photos through WhatsApp. The more detail you provide, the more accurately we can recreate your car.
Because the vehicle is reproduced at a much smaller scale in the artwork, very small decals or extremely fine design details may not be fully captured in the engraving.
Q6: What can I personalize on the artwork?
Depending on the artwork you choose, you can personalize details such as the vehicle model, vehicle specifications, owner’s name, commemorative date, and license plate.
You can also add a personal message or meaningful phrase in the available space.
Q7: What finish options are available?
Automotive Art is currently available in two finishes:
Antique Bronze
Tech Silver
Q8: Is the frame only available in black?
Yes. Our Automotive Art currently comes with a black frame made of solid wood.
Q9: What should I do after completing my payment?
After payment is complete, please contact us on WhatsApp. We’ll confirm your order and customization details with you before design begins.
Q10: Can I review the design before production?
Yes. Once your design is ready, we’ll send you a digital proof through WhatsApp.
Production will begin only after you approve the design.
Q11: How long does production take?
Standard production typically takes 9–14 weeks, depending on the artwork and our current production schedule.
Q12: Can I choose a delivery date?
Yes. If a delivery date is available to select at checkout, it means we can arrange for your artwork to arrive by that date.
Q1: What payment methods do you accept?
We currently accept credit card payments for international orders.
Q2: Do I need to pay the full amount upfront?
Yes. Because every artwork is custom-designed specifically for your vehicle, full payment is required when the order is placed.
Q3: What should I do after completing my payment?
After payment, please contact us on WhatsApp. We’ll confirm your order and customization details with you before design begins.
Q4: Is there an additional fee for rush production?
Yes. If rush production is available for your order, the additional fee will be shown when you select the rush option.
Q5: Will any additional tax be added to my order?
No. The prices shown on our website include tax, so no additional tax will be added at checkout.
Q1: Do you ship internationally?
Yes. We offer international shipping for our artwork.
Q2: Where does my order ship from?
All international orders ship from our studio in Hsinchu, Taiwan.
Q3: Will I receive tracking information?
Yes. Once your artwork ships, we’ll provide tracking information so you can follow its delivery progress.
Q4: How is international shipping calculated?
Shipping costs vary based on the artwork size and destination. The exact shipping cost will be shown at checkout.
Q5: How long does international delivery take?
Delivery times vary depending on the destination, carrier, and customs processing.
Q6: Will my artwork arrive by the delivery date I selected?
Yes. If a delivery date is available to select when you order, we can accommodate that date.
We plan the shipment based on the standard transit time and include an additional two-week buffer. Under normal conditions, your artwork should arrive before your selected date.
Q7: How will my artwork be packaged?
Every artwork is carefully protected and securely packaged to help prevent damage during international shipping.
Q1: What should I do if my artwork is damaged during shipping?
Please contact us on WhatsApp and send photos of the shipping box, the full artwork, and the damaged area. We’ll review the situation and help you with the next steps.
Q2: What if the artwork I receive doesn’t match the design I approved?
Please contact us on WhatsApp and send us photos of the artwork. We’ll review your order and help resolve the issue.
Q3: Can I cancel or get a refund on a custom order?
Because every piece is made specifically for you, your order enters our design queue once it is received. After that point, it cannot be canceled or refunded.
Q4: How should I care for my artwork?
Display your artwork indoors and avoid prolonged direct sunlight, high humidity, and chemical cleaners. For everyday care, gently remove dust with a soft, dry cloth.
Q5: Is the artwork ready to hang?
Yes. Each artwork comes with hanging hardware on the back. Please use the appropriate mounting method for your wall type.
Q6: How can I contact you if I need help after receiving my artwork?
You can reach us anytime through WhatsApp or the Contact Us page on our website.